Shipping Policy


Your order will be delivered to the address you indicated when your order was placed. We do not deliver to countries other than India at present.

We offer two shipping options with different carrier delivery times:

  1. Standard shipping : Will travel mainly on road and will take approximately 3 to 15 days, depending upon the location.
  2. Express Shipping: Will travel by Air and take approximately 2 to 5 days for delivery.

Remote locations may take longer that the estimated days depending on serviceability. If a location is not serviceable due to regulatory requirements or shipping feasibility, we will inform you and the order may have to be cancelled.

We will do everything in our power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.

Carrier delivery times start from the moment you receive an e-mail confirming the order for  dispatch. Dispatch and delivery times are given in working days.

Forms and documentation

Some of the shipping locations require regulatory forms and documentation which will need to be supplied prior to shipping. If the documentation is not provided, Musikshack reserves the right  to cancel the orders.

Please check your received order carefully for any anomalies or damage. If so, record these on the delivery voucher when signing for your goods, then contact us immediately by email on to advise us this. Without prejudice and with respect to the applicable legal guarantees, we recommend that you address any reservations you may have pertaining to malfunctioning products on the date of delivery as quickly as possible.